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Call us on: (+91)494 2400004
Business process
Outsourcing


Telemarketing - Outbound Sales Support
Kladeo Technologies provides a total Outbound Telemarketing Solution in the following areas:

  • Sales
  • Cold Calling (New Customer Acquisition and Company Branding)
  • Warm Calling (Up-Sales to your customer base)
  • Appointment Setting
  • Win Back Programs (Helping to preserve your customer base)
  • Surveys and Customer Satisfaction
  • Lead Generation/Qualification
  • Supporting Telecommunication company to advertise new plans and programs
  • Market Research
  • Up-selling/Cross-selling
  • Other B2B or consumer outbound telemarketing application

  • Key Focus

  • Helping our clients acquire and retain loyal customers.
  • Leveraging our knowledge and experience in customer contact services.
  • Understanding that a true partnership and a partnership well done encompasses the ability to make a promise, a commitment, and be part of making it happen together.
  • Patronage with clientele across different verticals like Telecom, Media, Insurance, Surveys & Market research etc..
  • Infrastructure

  • Support centre which operates 24x7
  • Automatic call distributor
  • Handset connected to all digital ports for superior
  • voice quality
  • Facsimile and Head set devices connected to all
  • analog devices
  • Fully functioning 512 kbps VOIP connection
  • IVR platform (integration and hosting)
  • eCRM tool (customer provided)
  • Voice comprehension technology (optional)
  • Technology for remote multiplex management
  • Interactive training rooms and simulation labs
  • Highly reliable desktops by global giants
  • Redundancy Provided at every point of failure (Complete redundancy for voice facility under
  • process, a redundant VOIP to be set up)
  • LAN based on advanced technology, firewall and secure VPN for remote access. All these
  • are sufficiently backed by back end support agreement
  • 100% UPS and full generator back up power redundancy
  • Complete disaster recovery procedure
  • Facility for discrete client quality monitoring
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