Telemarketing - Outbound Sales Support Kladeo Technologies provides a total Outbound Telemarketing Solution in the following areas:
Sales
Cold Calling (New Customer Acquisition and Company Branding)
Warm Calling (Up-Sales to your customer base)
Appointment Setting
Win Back Programs (Helping to preserve your customer base)
Surveys and Customer Satisfaction
Lead Generation/Qualification
Supporting Telecommunication company to advertise new plans and programs
Market Research
Up-selling/Cross-selling
Other B2B or consumer outbound telemarketing application
Key Focus
Helping our clients acquire and retain loyal customers.
Leveraging our knowledge and experience in customer contact services.
Understanding that a true partnership and a partnership well done encompasses the ability to make a promise, a commitment, and be part of making it happen together.
Patronage with clientele across different verticals like Telecom, Media, Insurance, Surveys & Market research etc..
Infrastructure
Support centre which operates 24x7
Automatic call distributor
Handset connected to all digital ports for superior
voice quality
Facsimile and Head set devices connected to all
analog devices
Fully functioning 512 kbps VOIP connection
IVR platform (integration and hosting)
eCRM tool (customer provided)
Voice comprehension technology (optional)
Technology for remote multiplex management
Interactive training rooms and simulation labs
Highly reliable desktops by global giants
Redundancy Provided at every point of failure (Complete redundancy for voice facility under
process, a redundant VOIP to be set up)
LAN based on advanced technology, firewall and secure VPN for remote access. All these
are sufficiently backed by back end support agreement
100% UPS and full generator back up power redundancy